Refund policy

Returns & Exchanges

As an independent Pakistani clothing brand, many of our pieces are carefully handcrafted and feature hand-worked embroidery, embellishments, trims and other delicate details. Because of this nature of our garments, slight variations in the finish may occur and are not necessarily considered faults.

We carefully inspect every item before it is dispatched to ensure it meets our quality standards.

Our standard returns and exchanges policy:
Because of the delicate and handcrafted nature of our garments we do not offer returns or exchanges generally. 

We understand that choosing the right size online can sometimes be difficult hence why we encourage customers to review our size guide and product information carefully and further contact us on WhatsApp if needed, before placing an order.

Where available, we are happy to offer an exchange for the same dress in an alternative size, subject to availability. For size exchanges requested due to an incorrect size selection or change of preference, the customer will be responsible for the postage cost of returning the original item within 7 days from the date of delivery and any applicable delivery costs for sending the replacement. 
This option does not affect your statutory rights in relation to goods that are faulty, damaged or otherwise do not conform to the requirements of UK consumer law.

Faulty or incorrect items:
Nothing in this policy affects your statutory rights under UK consumer law. If you believe your item is faulty, damaged, incorrectly supplied or otherwise does not conform to your legal rights, please contact us as soon as possible within 48 hours of receiving your order, providing details of the issue and clear photographs where appropriate. We will assess the matter and, where required by law, provide the appropriate outcome. If you are returning the item due to this, it should be sent back within 7 days from the date of delivery.